Terms and Conditions

Note: Please read instructions and Terms and Conditions below.

• You can book your tickets using this application as a Registered user/Guest user.
• Register once and get your User Name and Password.
• Book/Cancel tickets after logging in to your registered account.
• For availing Smart Card or Senior Citizen Smart Card Discount, Please book single seat.
• e-Tickets can be booked upto 4 hours prior to departure time of the bus from originating station of the route.
• Within 4 hours prior to the Departure Time of the Bus from the originating station of the Route, Tickets can only be booked from HRTC Counters.
• After attempting e-Tickets, Please check your accounts booking history to confirm the e-Ticket. If the e-Ticket is appearing in your booking history only then it is booked.
• If amount debited from your account and e-Ticket is not appearing in your accounts booking history then please email Card Holder Name, Amount of Transaction and Date of Transaction at hrtchq@gmail.com for refund. The refund will be processed with in 7-10 days of receiving email. It takes minimum 3-4 days i.e Banks settelment cycle to get the refund amount reflected in your account after receiving confirmation email from HRTC.
• The e-Tickets can only be cancelled by the User himself upto 4 hours prior to the Departure Time of the bus from the Originating Station of the Route by logging in to his/her account and then clicking on Print/Cancel link shown against the e-Ticket. e-Tickets can not be cancelled with in 4 hours prior to the Departure Time of the bus from the Originating Station of the route through any mode. For detailed Cancellation charges, please read Terms and Conditions.
• No Email request will be entertained for cancellation of e-Tickets.

Terms and Conditions

• The arrival and departure of the bus will depend upon the condition of roads, weather and the natural calamity.
• Travelling without ticket is offence. However in case of e-Tickets, if your e-Ticket is confirmed i.e appearing in your accounts booking history, you can travel without Printout of e-Ticket by showing the e-Ticket at your Mobile/Laptop alongwith any ID Proof.
• Passenger is himself responsible for his lagguage.
• In case of technical problem, the traveller will be allowed to travel in other HRTC buses or refund will be made for the remaining journey.
• Any ID proof must be carried with you at the time of travelling.
• No Email request will be entertained for cancellation of e-Tickets.
• Service Charges are Non-Refundable.
• Website http://www.hrtchp.com

Excerpts From Regulation

• e-Tickets can be booked upto 4 hours prior to departure time of the bus from originating station of the route.
• Customer will only get the e-Ticket when the transaction has been done completely. For any incomplete transaction HRTC will not be responsible.
• Passengers who fail to Board the Bus at the Source Station mentioned in the e-Ticket have no right to claim refunds in such cases.
• Claims for refunds in case of reduced or diverted services will not be entertained.
• e-Tickets are not transferable and do not confer any priority upon the holder over geniune passenger.
• Tickets which are loaned, lost or stolen will not be replaced.
• HRTC has full rights to change Bus fares/Bus Departure Time/cancellation rules any time Depending on the Rules and Regulations.

In Case of Canceling the Ticket :

• An amount of 10% of fare will be deducted in case the cancellation of e-tickets is upto 12 hours prior to the departure time of the bus (from originating station of the route).
• An amount of 25% of fare will be deducted in case the cancellation of e-tickets is with in 4 to 12 hours prior to the departure time of the bus(from originating station of the route). After this no cancellation is allowed.
• The e-Tickets can only be cancelled by the User himself upto 4 hours prior to the Departure Time of the bus ( from the originating station of the route ) by logging in to his/her account and then clicking on Print/Cancel link shown against the e-Ticket and then clicking on Cancel Button appeared on Tickets Detail Page. e-Tickets can not be cancelled at HRTC Counters.
• The service charges are non-refundable in case of e-Tickets cancellation.
• No refund will be made in case of e-tickets after departure of bus ( from the originating station of the route).
• The e-Tickets can only be cancelled by the User himself upto 4 hours prior to the Departure Time of the bus from the Originating Station of the Route by logging in to his/her account and then clicking on Print/Cancel link shown against the e-Ticket. e-Tickets can not be cancelled with in 4 hours prior to the Departure Time of the bus from the Originating Station of the route through any mode.
  For example :If an e-Ticket is booked from Shimla-Delhi for Rampur-Delhi route departing at 5:00PM from Rampur (Originating Station of the Route) and 9:30PM from Shimla ( Source of the Passenger), then the cancellation rules will be applicable from the Departure Time from Rampur (Originating Station of the Route) and not from Shimla (Source Station of the Passenger e-Ticket). This e-Ticket can be cancelled by the user himself upto 1:00PM. No cancellation will be allowed for this e-Ticket after 1:00PM through any mode.No Email request will be entertained for cancellation of tickets.
• The E-Ticket Booked with in 4 hours of Departure of Bus from originating station will not be Cancelled.