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• Q. Why to travel in HRTC buses?

  It is safe and comfortable. You can book the tickets online using HRTC ONLINE Booking Portal, HRTC Booking Counters, HRTC iOS and ADROID Mobile Apps 60 days in advance. Also you can book HRTC Buses 60 days in advance at leading online booking portals, travel agents.

• Q. Registration to book online is necessary (e-ticket)?

  No, registration is not mandatory. You can book tickets as guest user (without registration) and also book tickets as registered user.

• Q. Does booking online (e-booking) cost me more?

  Yes. For e-ticket we charge a 1.5 percent service charges, which are non-refundable in case of cancellation.

• Q. Amount debited but ticket is not booked (Not appearing in the Booking History), what should I do?

  In case your amount has been debited, but ticket does not appear in your booking history then please mail us at hrtchq@gmail.com with details like OB. Reference Number, Email address, mobile no. etc used at the time of ticket booking, Date of transaction, Name of Card Holder and Amount Debited. The amount debited will be refunded to your credit/debit card or the account / wallet used. This process will take 7 to 14 working days.

• Q. Does booking at HRTC Booking Counters cost me more?

  No! There is no service charge / reservation charges at the HRTC Booking Counters.

• Q. To Carry ID proof while travelling using E-Ticket is compulsory?

  Yes, you have to carry the ID Proof while travelling using an E-Ticket otherwise you may be asked to purchase a new ticket.

• Q. Is it mandatory to carry printout of E-Ticket?

  No, the print out of the ticket is not mandatory to carry. However, you must know your booking Ticket Number/you can show ticket on mobile/ SMS at the time of journey.

• Q. Criteria for Child Fare?

  Children less than the age of 5 years ( < 5 years ) are allowed to travel free without providing any seat.

  Children of age 5 years or above (>= 5 years) and less than 12 years (< 12 years), half of the fare will be charged.

• Q. What is mode of payments available to book E-Tickets (Online Booking)?

  We have a multiple payment gateways. You can use any of these payment gateways to pay using:-

  1. Any Banks VISA / MASTER /Maestro / RuPay Credit or Debit Cards.
  2. Net banking of various banks.
  3. Using PayTm wallet.
• Q. Can someone else use my E-Ticket to travel?

  No, Ticket is non-transferable. The tickets can be used for travel by the pserson whose name is indicated in the e-Ticket.